Frequently Asked Questions
Everything you need to know about shopping with Altar PDX
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, we will send a follow-up email containing your tracking number so you can monitor its progress.
What is your return policy?
We accept returns on most unworn and unused items within 30 days of delivery. Please note that certain items, such as apothecary products and intimate apparel, are final sale for hygiene reasons.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any customs fees or import duties.
How are your products sourced?
At Altar PDX, we prioritize ethical manufacturing and independent designers. Many of our products are handmade, sustainable, or sourced from small-scale artisans to ensure unique quality and fair labor practices.
Can I change or cancel my order after it's been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 2 hours of placing your order, and we will do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.